{"id":1132,"date":"2020-03-25T16:26:39","date_gmt":"2020-03-25T16:26:39","guid":{"rendered":"https:\/\/rrr-biocosmetics.com\/termes-i-condicions\/"},"modified":"2022-01-25T13:31:52","modified_gmt":"2022-01-25T12:31:52","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/rrr-biocosmetics.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-4imd3n-5d4db30e6c3e6b7ad776a66bc5345f52 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1132'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2plm4j-5a7f3574910c0f1164570142c1012fb0\">\n.flex_column.av-2plm4j-5a7f3574910c0f1164570142c1012fb0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2plm4j-5a7f3574910c0f1164570142c1012fb0 av_one_full  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kfpf1liw-4bdd82aeb63884fdb3d1deffc2c33d56 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: left;\">Return Policy<\/h2>\n<p style=\"text-align: left;\">RRR\u2019Biocosmetics return policy allows you to return the product in case you are not satisfied with your purchase up to seven (7) business days from the date of receipt of the product.<\/p>\n<p style=\"text-align: left;\">The product must be returned in the same state in which you received it. Therefore, it must be returned <strong>unused, in good clean conditions and with its box.<\/strong> The product must not be modified or altered from its original state, and must not show additional damage or signs of use.<\/p>\n<p style=\"text-align: left;\"><strong>In no case should the customer return the product to RRR\u2019Biocosmetics by its own means. RRR\u2019Biocosmetics will not be liable in such case.<\/strong><\/p>\n<p style=\"text-align: left;\">To make a return, please fill out the form <strong>here.<\/strong><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-436do3-7bac4ba6390968a3da36b1e14829f725\">\n.flex_column.av-436do3-7bac4ba6390968a3da36b1e14829f725{\nborder-radius:0px 0px 0px 0px;\npadding:30px 30px 30px 30px;\nbackground-color:#fcfcfc;\n}\n<\/style>\n<div  class='flex_column av-436do3-7bac4ba6390968a3da36b1e14829f725 av_three_fifth  avia-builder-el-3  el_after_av_one_full  el_before_av_two_fifth  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-kfpf1liw-4bdd82aeb63884fdb3d1deffc2c33d56 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>RETURN FORM<\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1431-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1431\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1132#wpcf7-f1431-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1431\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1431-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1431,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;horario-de-tarde&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;horario&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Tarde&quot;}]},{&quot;then_field&quot;:&quot;horario-de-manana&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;horario&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Ma\\u00f1ana&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.3.2&quot;:true,&quot;notice_dismissed_update-cf7-5.6.1&quot;:true,&quot;notice_dismissed_update-cf7-6.0.1&quot;:true,&quot;notice_dismissed_update-cf7-6.0.4&quot;:true,&quot;notice_dismissed_update-cf7-6.0.5&quot;:true,&quot;notice_dismissed_update-cf7-6.1&quot;:true}}\" \/>\n<\/fieldset>\n<p><label> Order Ref.*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"ref\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ref\" \/><\/span>\n<\/p>\n<p><label> Last name* <span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span> <\/label>\n<\/p>\n<p><label> Name* <span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span> <\/label>\n<\/p>\n<p><label> Mobile phone* <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"+34\" type=\"text\" name=\"telefono\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email* <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Collection address* <span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"direccion\"><\/textarea><\/span><\/label>\n<\/p>\n<p style=\"display:inline-block;width:49%;vertical-align:top;\"><label> Postal code* <span class=\"wpcf7-form-control-wrap\" data-name=\"cp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cp\" \/><\/span> <\/label>\n<\/p>\n<p style=\"display:inline-block;width:49%;vertical-align:top;\">&nbsp;\n<\/p>\n<p style=\"display:inline-block;width:49%;vertical-align:top;\"><label> Pick up time:<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"horario\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"horario\" value=\"Morning\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Morning<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"horario\" value=\"Afternoon\" \/><span class=\"wpcf7-list-item-label\">Afternoon<\/span><\/span><\/span><\/span>\n<\/p>\n<div data-id=\"horario-de-manana\" data-orig_data_id=\"horario-de-manana\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p style=\"display:inline-block;width:49%;vertical-align:top;\"><label> Hour:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hora-manana\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"hora-manana\"><option value=\"9:00\">9:00<\/option><option value=\"9:30\">9:30<\/option><option value=\"10:00\">10:00<\/option><option value=\"10:30\">10:30<\/option><option value=\"11:00\">11:00<\/option><option value=\"11:30\">11:30<\/option><option value=\"12:00\">12:00<\/option><option value=\"12:30\">12:30<\/option><option value=\"13:00\">13:00<\/option><option value=\"13:30\">13:30<\/option><option value=\"14:00\">14:00<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div data-id=\"horario-de-tarde\" data-orig_data_id=\"horario-de-tarde\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p style=\"display:inline-block;width:49%;vertical-align:top;\"><label> Hour:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hora-tarde\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"hora-tarde\"><option value=\"15:00\">15:00<\/option><option value=\"15:30\">15:30<\/option><option value=\"16:00\">16:00<\/option><option value=\"16:30\">16:30<\/option><option value=\"17:00\">17:00<\/option><option value=\"17:30\">17:30<\/option><option value=\"18:00\">18:00<\/option><option value=\"18:30\">18:30<\/option><option value=\"19:00\">19:00<\/option><option value=\"19:30\">19:30<\/option><option value=\"20:00\">20:00<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<p style=\"display:inline-block;width:49%;vertical-align:top;\"><label> Quantity to collect: <span class=\"wpcf7-form-control-wrap\" data-name=\"envases\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"envases\"><option value=\"8\">8<\/option><option value=\"9\">9<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><option value=\"13\">13<\/option><option value=\"14\">14<\/option><option value=\"15\">15<\/option><option value=\"16\">16<\/option><option value=\"17\">17<\/option><option value=\"18\">18<\/option><option value=\"19\">19<\/option><option value=\"20\">20<\/option><option value=\"21\">21<\/option><option value=\"22\">22<\/option><option value=\"23\">23<\/option><option value=\"24\">24<\/option><option value=\"25\">25<\/option><option value=\"26\">26<\/option><option value=\"27\">27<\/option><option value=\"28\">28<\/option><option value=\"29\">29<\/option><option value=\"30\">30<\/option><option value=\"31\">31<\/option><option value=\"32\">32<\/option><option value=\"33\">33<\/option><option value=\"34\">34<\/option><option value=\"35\">35<\/option><option value=\"36\">36<\/option><option value=\"37\">37<\/option><option value=\"38\">38<\/option><option value=\"39\">39<\/option><option value=\"40\">40<\/option><option value=\"41\">41<\/option><option value=\"42\">42<\/option><option value=\"43\">43<\/option><option value=\"44\">44<\/option><option value=\"45\">45<\/option><option value=\"46\">46<\/option><option value=\"47\">47<\/option><option value=\"48\">48<\/option><option value=\"49\">49<\/option><option value=\"50\">50<\/option><option value=\"51\">51<\/option><option value=\"52\">52<\/option><option value=\"53\">53<\/option><option value=\"54\">54<\/option><option value=\"55\">55<\/option><option value=\"56\">56<\/option><option value=\"57\">57<\/option><option value=\"58\">58<\/option><option value=\"59\">59<\/option><option value=\"60\">60<\/option><option value=\"61\">61<\/option><option value=\"62\">62<\/option><option value=\"63\">63<\/option><option value=\"64\">64<\/option><option value=\"65\">65<\/option><option value=\"66\">66<\/option><option value=\"67\">67<\/option><option value=\"68\">68<\/option><option value=\"69\">69<\/option><option value=\"70\">70<\/option><option value=\"71\">71<\/option><option value=\"72\">72<\/option><option value=\"73\">73<\/option><option value=\"74\">74<\/option><option value=\"75\">75<\/option><option value=\"76\">76<\/option><option value=\"77\">77<\/option><option value=\"78\">78<\/option><option value=\"79\">79<\/option><option value=\"80\">80<\/option><option value=\"81\">81<\/option><option value=\"82\">82<\/option><option value=\"83\">83<\/option><option value=\"84\">84<\/option><option value=\"85\">85<\/option><option value=\"86\">86<\/option><option value=\"87\">87<\/option><option value=\"88\">88<\/option><option value=\"89\">89<\/option><option value=\"90\">90<\/option><option value=\"91\">91<\/option><option value=\"92\">92<\/option><option value=\"93\">93<\/option><option value=\"94\">94<\/option><option value=\"95\">95<\/option><option value=\"96\">96<\/option><option value=\"97\">97<\/option><option value=\"98\">98<\/option><option value=\"99\">99<\/option><option value=\"100\">100<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Reason for return:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"motivo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Product damaged during shipping\">Product damaged during shipping<\/option><option value=\"Incorrect product\">Incorrect product<\/option><option value=\"Defective product\">Defective product<\/option><\/select><\/span>\n<\/p>\n<p><label> Pics of the product to be returned: (jpg, pdf, png - max.1mb)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"files-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.pdf,.png\" aria-invalid=\"false\" type=\"file\" name=\"files-1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"files-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.pdf,.png\" aria-invalid=\"false\" type=\"file\" name=\"files-2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"files-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.pdf,.png\" aria-invalid=\"false\" type=\"file\" name=\"files-3\" \/><\/span>\n<\/p>\n<p><label> What do you want to request? <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"solicita-reembolso\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"solicita-reembolso\" value=\"Yes, I request a refund* (\u20ac)\" \/><span class=\"wpcf7-list-item-label\">Yes, I request a refund* (\u20ac)<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"solicita-reembolso\" value=\"Yes, I request a refund with a discount coupon**\" \/><span class=\"wpcf7-list-item-label\">Yes, I request a refund with a discount coupon**<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"solicita-reembolso\" value=\"Yes, I want a new shipment\" \/><span class=\"wpcf7-list-item-label\">Yes, I want a new shipment<\/span><\/span><\/span><\/span>\n<\/p>\n<p><strong>*Refund information (\u20ac)<\/strong>\n<\/p>\n<p style=\"font-size:12px;\">As soon as the containers for reimbursement arrive at our facilities and have previously checked their condition, we will proceed to reimburse them.\n<\/p>\n<p><label> What payment method did you use to buy the product? <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"medio-pago\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"medio-pago\" value=\"Bank transfer\" \/><span class=\"wpcf7-list-item-label\">Bank transfer<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"medio-pago\" value=\"Paypal\" \/><span class=\"wpcf7-list-item-label\">Paypal<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"medio-pago\" value=\"Credit card\" \/><span class=\"wpcf7-list-item-label\">Credit card<\/span><\/span><\/span><\/span>\n<\/p>\n<p style=\"font-size:12px;\"><strong> For payments by bank transfer <\/strong> this amount will be credited to your account. Provide us with your bank details so that we can send it to you.\n<\/p>\n<p><strong> For Paypal payments <\/strong> the money will be returned to your Paypal account.\n<\/p>\n<p><strong> For payments by credit card <\/strong> the amount will be returned to your card.\n<\/p>\n<p><strong>**Information about the discount coupon refund<\/strong>\n<\/p>\n<p style=\"font-size:12px;\">If you wish, you can request said refund in the form of a voucher to redeem in your next purchase in the ONLINE store. As soon as the return arrives at our facilities and has passed prior verification of their status, we will proceed to send you within a maximum period of 5 days by WhatsApp the purchase voucher for the amount corresponding to the returned product.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-102\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-102[]\" value=\"I agree to give my data to receive a response to my query.\" \/><span class=\"wpcf7-list-item-label\">I agree to give my data to receive a response to my query.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span style=\"font-size:11px;font-weight:400 !important;font-family:'RRR-book','roboto',sans-serif;\">I have read and accept the <a href=\"http:\/\/www.rrr-biocosmetics.com.mialias.net\/en\/privacy-policy\/\" target=\"_blank\" style=\"text-decoration:underline\">privacy policy<\/a> of RRR'Biocosmetics.<\/span><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label> Anti-Spam*: <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"quiz-996\"><label><span class=\"wpcf7-quiz-label\">7+2<\/span> <input size=\"40\" class=\"wpcf7-form-control wpcf7-quiz\" autocomplete=\"off\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"quiz-996\" \/><\/label><input type=\"hidden\" name=\"_wpcf7_quiz_answer_quiz-996\" value=\"08ecb442baeebe6ab868e55bc827ceb6\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"REQUEST RETURN\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1wdg1f-2afa5716f99527610871a80e91035da7\">\n.flex_column.av-1wdg1f-2afa5716f99527610871a80e91035da7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1wdg1f-2afa5716f99527610871a80e91035da7 av_two_fifth  avia-builder-el-5  el_after_av_three_fifth  el_before_av_one_full  flex_column_div av-zero-column-padding  column-top-margin'     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2plm4j-5a7f3574910c0f1164570142c1012fb0\">\n.flex_column.av-2plm4j-5a7f3574910c0f1164570142c1012fb0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2plm4j-5a7f3574910c0f1164570142c1012fb0 av_one_full  avia-builder-el-6  el_after_av_two_fifth  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-khuursf9-6f20037b388cd76ac9ca4df284f7b75b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Once the product is received at our facilities, we will verify its conditions and according to the results, a new product will be sent to you, a coupon for a new purchase will be given to you, or the amount will be paid in any of the following cases:<\/p>\n<h4 style=\"text-align: left;\">Product damaged during shipping<\/h4>\n<p style=\"text-align: left;\">When receiving the product you must check it well. If you find that it has been damaged during shipping, you should contact us immediately through the email info@rrr-biocosmetics.com. In this case, RRR\u2019Biocosmetics will travel to your location or will indicate the nearest return centre to carry out the replacement of the product.<\/p>\n<h4 style=\"text-align: left;\">Wrong product<\/h4>\n<p style=\"text-align: left;\">In case we have made a mistake in shipping the product, you have seven (7) calendar days from the date of receipt of the order to return it. Please contact our customer service at this email address <a href=\"mailto:info@rrr-biocosmetics.com\">info@rrr-biocosmetics.com<\/a>.<\/p>\n<h4 style=\"text-align: left;\">Defective product<\/h4>\n<p style=\"text-align: left;\">For the return of a defective product, the defect of the part must first be verified by sending photos in which it is verified that the packaging \/ product is really damaged or deteriorated. From here everything is at our expense.<\/p>\n<p style=\"text-align: left;\"><strong>As these are biocosmetic products for personal use and due to health and hygiene regulations, products that have already been used cannot be returned, unless the product is defective or damaged, and has not been used.<\/strong><\/p>\n<h4 style=\"text-align: left;\">Customer Care Service<\/h4>\n<p style=\"text-align: left;\">At RRR\u2019Biocosmetics we want our clients to be satisfied and for this reason we have a continuous customer service that can be addressed through our contact email <a href=\"mailto:info@rrr-biocosmetics.com\">info@rrr-biocosmetics.com<\/a>.<\/p>\n<h4 style=\"text-align: left;\">What are the return costs?<\/h4>\n<p style=\"text-align: left;\">If you return a product due to our mistake, that is, a damaged, deteriorated, defective product or a shipping error, <strong>we will bear the costs of the return.<\/strong><\/p>\n<p style=\"text-align: left;\">Opened and used products without their original packaging will not be subject to return, since due to hygiene regulations, they cannot be reused or sold (except those that are defective or incorrectly supplied). In the event that the returned product does not meet these conditions, we will inform you in an email of the reason why the return does not proceed and the product will be returned to the initial shipping address.<\/p>\n<p style=\"text-align: left;\">When returning a product, regardless of the reason, you must do so in the same conditions in which you received it from RRR\u2019Biocosmetics. In this sense, you must erase, delete and suppress all personal data about you and \/ or a third party that may be written in the said product.<\/p>\n<h4 style=\"text-align: left;\">How will the money be returned?<\/h4>\n<p style=\"text-align: left;\">As soon as the return arrives at our facilities and has passed prior verification of its status, we will proceed to return the amount corresponding to the returned products, or if you wish, you can request it in the form of a COUPON to make a new purchase. This coupon is valid for six (6) months from the date of creation and will be sent approximately two (2) business days after receiving the product at our facilities.<\/p>\n<h4 style=\"text-align: left;\">The refund of the money will depend on the method of payment:<\/h4>\n<ul style=\"text-align: left;\">\n<li>For payments by bank transfer, this amount will be credited to your account. Provide us with your bank details so that we can send it to you.<\/li>\n<li>For Paypal payments, the money will be returned to your Paypal account.<\/li>\n<li>For payments by credit card, the amount will be returned to your card.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">The refund of the money will be made approximately within five (5) business days after receiving the product back at our facilities. If you have questions, do not hesitate to contact us through <a href=\"mailto:info@rrr-biocosmetics.com\">info@rrr-biocosmetics.com<\/a>.<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1132'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-khnnihrd-afcaf281cbf0ad28d026ba269561c33a\">\n#top .hr.hr-invisible.av-khnnihrd-afcaf281cbf0ad28d026ba269561c33a{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-khnnihrd-afcaf281cbf0ad28d026ba269561c33a hr-invisible  avia-builder-el-8  el_after_av_section  el_before_av_one_full  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2plm4j-5a7f3574910c0f1164570142c1012fb0\">\n.flex_column.av-2plm4j-5a7f3574910c0f1164570142c1012fb0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2plm4j-5a7f3574910c0f1164570142c1012fb0 av_one_full  avia-builder-el-9  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kfpf1liw-4bdd82aeb63884fdb3d1deffc2c33d56 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: left;\">SHIPPING<\/h2>\n<p style=\"text-align: left;\">All shipments are processed through the company Correos Express. You can find more information through the following link: <a href=\"https:\/\/www.correosexpress.com\/web\/correosexpress\/epaq-24\" target=\"_blank\" rel=\"noopener noreferrer\"> correosexpress.com\/web \/ correosexpress \/ epaq-24 <\/a><\/p>\n<p style=\"text-align: left;\"><strong> If you have questions, do not hesitate to contact us through <a href=\"mailto:info@rrr-biocosmetics.com\"> info@rrr-biocosmetics.com<\/a>.<\/strong><\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1132","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Conditions - RRR&#039;biocosmetics<\/title>\n<meta name=\"description\" content=\"RRR\u2019Biocosmetics return policy allows you to return the product in case you are not satisfied with your purchase up to seven (7) business days from the date of receipt of the product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rrr-biocosmetics.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - 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