RETURN POLICY FOR REFUNDS AND EMPTY CONTAINER COLLECTION

To request a refund for the containers of products purchased in our ONLINE store, please fill out here the following form.

CONDITIONS FOR REFUND OF ALUMINUM BOTTLES:

  1. A refund of €0.50 will be issued for each container in good condition. Once the containers arrive at our recycling facilities and have passed a prior inspection of their condition, we will proceed to refund €0.50 per unit. The refund will be processed within 5 days following the receipt of the containers at our facilities.
    Click here to see the payment method.
  2. You must notify us of the container collection once you have at least 4 units using the attached questionnaire.
  3. The container must be returned in optimal condition (without dents or scratches) inside a closed box.
  4. Containers that arrive in poor condition will not be refunded. We advise that these containers be deposited in the yellow recycling bin in your street or neighborhood.
  5. Under no circumstances should the customer return the merchandise to RRR’Biocosmetics by their own means. RRR’Biocosmetics will not refund any container if the customer returns it by their own means.

CONDITIONS FOR REFUND OF rPET JUGS:

  1. For every 2 jugs in good condition returned, a refund of €1 will be issued. Once the jugs arrive at our recycling facilities and have passed a prior inspection of their condition, we will proceed to refund €0.50 per unit. The refund will be processed within 5 days following the receipt of the containers at our facilities.
    Click here to see the payment method.
  2. It is important that the jugs are returned with their corresponding cap.
  3. The collection must be scheduled when you have at least 2 units.

If you have any questions about any aspect of the process, please send us an email at esdevuelta@rrr-biocosmetics.com

REFUND FORM

    Sra/Srta.Sr.

     

    MorningAfternoon




    Yes, I request a refund* (€)Yes, I request a refund with a discount coupon**

    *Refund information (€)

    As soon as the containers for reimbursement arrive at our facilities and have previously checked their condition, we will proceed to reimburse the amount of € 0.50 per container collected.


    Bank transferPaypalCredit card

    For payments by bank transfer this amount will be credited to your account. Provide us with your bank details so that we can send it to you.

    For Paypal payments the money will be returned to your Paypal account.

    For payments by credit card the amount will be returned to your card.

    **Información sobre el reembolso en cupón descuento

    If you wish, you can request said refund in the form of a voucher to redeem in your next purchase in the ONLINE store. As soon as the return arrives at our facilities and has passed prior verification of their status, we will proceed to send you within a maximum period of 5 days by WhatsApp the purchase voucher for the amount corresponding to the number of containers collected.