REFUND AND COLLECTION OF EMPTY CONTAINERS POLICY
For the refund of the packaging of the products purchased in our ONLINE store, fill in the following form here.
CONDITIONS FOR REFUND
1. € 0,50 per container in good condition will be paid. Once the containers arrive at our recycling facilities and have passed prior checking of their condition, we will proceed to reimburse € 0.50 per unit. The refund will be effective within 5 days of receiving the containers at our facilities. Click here to see payment method.
2. You must notify the collection of containers once you have at least 4 units through the attached questionnaire.
3. The container must be returned in optimal conditions (without bumps or scratches) in a closed bag or box.
4. Containers that arrive in poor condition will not be credited. We recommend that these containers be deposited in the yellow recycling container on your street or neighborhood.
5. In no case should the customer return the merchandise to RRR’Biocosmetics by their own means. RRR’Biocosmetics will not pay for any container if the customer returns it by their own means.
If you have any questions about any aspect of the process, send us an email to firstname.lastname@example.org.